Monday . 26 July . 2021

Parent"s Guide

I’ve sầu received a bill for a purchase I didn’t make. What should I vày if I suspect fraudulent activity?
In an effort khổng lồ offer parents the best available information on safety in games, we have partnered with Internet Matters. Go visit our partner page for a vast selection of informative resources on anything related to online safety.

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Since you’re here, most likely you, or someone you care about, have sầu picked up one of our games in the name of fun. Thank you! We hope you enjoy them as much as we vị making them.

So; you probably have sầu questions about keeping you, or your children safe while connected lớn our games through your thiết bị di động device. Things lượt thích age limits, in-tiện ích purchases, & privacy are all very valid concerns, and we’re here to make sure that you get the support you need.

To make sure you can enjoy mangago.vn games in a safe and controlled environment, we stiông chồng to lớn a clear set of principles that’ve served our gamers and us well:

We respect our gamers, và we put all our might inkhổng lồ making the most fun games for them khổng lồ enjoy. We’ll never sacrifice game quality for any other short-term considerations. We want you to be in total control of your experience with mangago.vn games. That means that before you or your child download our games, you should be given upfront information about the game’s nội dung. This means that it should be totally clear when you’re about to make any purchases within a game. If you or your child ever has any problems with our games, you should be able to quickly find out how to fix it. As well as providing guides lượt thích this, that means helping you to contact the right company for your issue, whether it’s khổng lồ bởi with payments (which will usually be Google or Apple, who process purchases & refunds) or the game itself (which will usually be us).

Read on as we try to lớn cover what might be your most likely questions. If we’ve missed anything, gmail us at parents
mangago.vn. In your tin nhắn, be sure lớn include any specific details that might be useful, like what happened và when, possible transaction ID receipts, relevant screenshots, etc.

Where are mangago.vn games available?

Our games are globally available for không tính phí on iOS or Android phones and tablets. To start playing one of our games, the game"s app has to be downloaded to lớn the device via the Play Store (Android) or App Store (Apple). So far, we"ve launched five sầu games globally: Hay Day, Clash of Clans, Boom Beach, Clash Royale & Brawl Stars.

What are the age limits for mangago.vn games?

Our games bởi not have general age limits. However, users of our games should observe sầu that, under our Terms of Service, users under the legal age of majority in the country of their residence require their legal guardian’s approval of our Terms of Service before registering their account.

Please note: When you tải về our games from e.g. Google Play or Apple"s App Store you will find published age recommendations in the apps mô tả tìm kiếm. However, these age or maturity classifications refer only lớn the content suitability (similar to movie ratings G, PG or PG-13 in the U.S., but related lớn gameplay, animations, etc.) according to the respective sầu rating body responsible for such ratings. As these ratings are done independently by a third tiệc ngọt without our contribution, they are not necessarily in line with our Terms of Service.For more info on how these categories are defined, visit these tư vấn websites for Apple và Google.

Privacy và processing of personal data

USERNAME Our players are asked lớn mix up a username during the game"s tutorial. We recommover that our players choose a nickname not directly identifiable to lớn the players real-life person lớn increase security and privacy. You are able khổng lồ change the username through the in-game settings (open the game, tap on the gear-wheel ibé và look for "change name").

PAYMENT INFORMATION We vì not store any credit card information related lớn in-game purchases as the payment transactions are completed through Apple"s App Store or Google Play (depending on your device) via the personal tin nhắn address associated with that account.

MARKETINGWhen contacting our support through the in-game chat, you"ll have sầu the option lớn chia sẻ your gmail address with us. We"ll always ask for your consent when sending direct marketing messages to your Smartphone device. We won"t sell or discthua kém your personal data to lớn third parties for their own commercial purposes.

Please find out more about our privacy và data processing practices from our Privacy Policy.

How does chat work in mangago.vn games?

All mangago.vn games have an in-game chat functionality. Many of our players enjoy interacting with one another through chat in our games, and we work hard to maintain a safe và secure environment for that.

TEAM CHAT

In all our games, players can talk to lớn other players by joining a team (called Task Force, Clan, Bvà or Neighbourhood, depending on the game). Once you join a team, you have sầu access khổng lồ the team chat functionality and can talk lớn the members of your team. Teams can be closed, invite-only or open to everyone.

GLOBAL CHAT

In Clash of Clans, users have access to lớn a public chat room with other players from around the world. This is called global chat or just "global".

Although mangago.vn Chat only allows text messaging, it is still worth reminding young people about their own digital footprint. Once shared, messages can be copied, re-shared và posted anywhere online.

SAFETY FEATURES

We display regular warnings against sharing personal information. If issues arise, our games contain easy lớn access tools for players to report any offensive, insulting or inappropriate behaviour to lớn us. In global chat users have the option lớn mute players whose messages they vị not want lớn see. This means that they will not see messages posted in chat by this user.

All team chats also have a profanity filter. It"s a good idea to lớn advise your child that if they are chatting with someone they don"t know and are uncomfortable with, they should exit the team/game và speak to lớn you about it. Users can leave a team whenever they want khổng lồ. Furthermore a report functionality is directly accessible from within the chat. Read more about that in the next section.

How khổng lồ report an issue?

If you or your child come across a user that is not following mangago.vn"s Safe and Fair Play Policy, report them lớn us in a few simple steps.

xuất hiện the game"s chat Find the message / player you wish to report Tap the message and choose "Report"

The reporter"s identity is not shared with the person being reported. Using the Report button does not automatically end up in a ban for the reported user. However, every report is manually reviewed by our moderators and taken seriously. Due to lớn the amount of reports we receive sầu, it may take up to 48h until a report is reviewed.

If you need to report any concerns by email, reach us at parents
mangago.vn - including specific details about the player in question (e.g. screenshots of the conversation và or player profile), to help us quickly underst& and identify the issue.

Are mangago.vn games miễn phí to lớn play?

All mangago.vn games are free khổng lồ tải về, offering optional "in-ứng dụng purchases". In-ứng dụng purchases are never required khổng lồ play the game, but can be used lớn enhance certain gameplay elements. In-ứng dụng purchases vary in price, ranging from $0.99 to lớn $99.99 (without taxes) in U.S. app stores, for example. In-ứng dụng purchases are paid for with real money, and are always clearly labeled as such. They are accessible "in game", meaning that the options khổng lồ make a purchase are found within the game itself.

Can I manage or turn off in-phầm mềm purchases?

As long as no payment information (e.g. credit thẻ information) is added to lớn your child"s device, no purchases can be made. Should you decide lớn make purchases for your child and for this reason add your payment information to lớn the device, remember lớn adjust password protection settings, or disable in-app purchases entirely afterwards to avoid unauthorised purchases.

In-tiện ích purchase settings are different depending on what sort of device you are using. Find the instructions you need linked below:

Who processes in-phầm mềm purchases?

mangago.vn does not process payments for in-phầm mềm purchases, or have access lớn credit thẻ information. Payment transactions themselves are processed through the App Store or Google Play (depending on your device) via the personal tin nhắn address associated with that trương mục. Transaction receipts are emailed khổng lồ you by Apple or Google after each purchase. Sometimes, purchases may be bundled together if you"ve sầu bought multiple items, và it might take a few days for you lớn receive sầu the receipt. These post-purchase processes are subject to change by Apple or Google. mangago.vn doesn"t offer any billing programs.

Are my ngân hàng details kept private?

We don"t process payments for in-ứng dụng purchases, nor do we have sầu access to lớn any of your payment information. That"s because the payment transactions themselves are completed through Apple"s App Store or Google Play (depending on your device) via your personal email address associated with that trương mục. Receipts for these transactions are emailed to lớn you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google & are subject to change by them).

I"ve made an in-game purchase, but I haven"t received what I paid for. What now?

Usually transactions are instant. However in rare cases it can take up khổng lồ 48 hours for transactions to process through Apple or Google & then make it inkhổng lồ your game. It is also recommended to restart the ứng dụng by fully closing and re-opening it. Sometimes a fresh connection to lớn the servers can trigger the in-app currency khổng lồ appear. If it"s been 48 hours & still nothing has happened, please liên hệ Apple or Google directly for more information.

My child accidentally made an in-tiện ích purchase. Can I get a refund?

As with most downloadable software products, items bought in our games (in-ứng dụng purchases) are non-refundable. In rare cases, exceptions can be applied.

If the purchase was made on an Apple (iOS) device: For purchases made on an iOS device, mangago.vn is not able lớn handle refunds directly. Please visit Apple tư vấn and select the "Liên hệ iTunes store support" link, then "Purchases, billing & redemption" & choose the option that fits you best.

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If the purchase was made on a Google (Android) device: Please send an gmail to parents
mangago.vn or liên hệ us directly through in-game support by going to Settings > Help và Support and then tap "Liên hệ Us" in the upper right h& corner. In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar lớn this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to lớn you by Google after each purchase.

Please note: Receipts for any transactions are emailed to lớn you by Apple or Google soon after each purchase. However, purchases may be bundled together if you"ve sầu bought multiple items & might take longer. These post-purchase processes are subject khổng lồ change by Apple or Google. mangago.vn doesn"t offer any billing programs.

Where vì chưng I find my purchase history?

To review your purchase history, please check the guides below:

AndroidEnter payments.google.com, then log in with your desired Google accountSelect "Transactions" to display your Play Store order history. Choose an individual entry lớn view its corresponding receipt. iOSmở cửa iTunes on your computer. Select your username (this should be your e-mail address), và choose "Account"Scroll down lớn "Purchase History", và choose "See All"

I’ve sầu seen another site that offers in-game products for mangago.vn games. Can I buy from them?

If you want khổng lồ make an in-phầm mềm purchase, the only way is to lớn buy through the game itself on your thiết bị di động device. Beware of any third buổi tiệc ngọt sites that promise you enhancements for our games (lượt thích “không tính tiền gem” websites, etc). These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.IMPORTANT: As with anything related khổng lồ the Internet, always keep your passwords to yourself và consider changing them on a regular basis. mangago.vn will never ask you for your game account password(s) or credit card information.

I’ve sầu received a bill for a purchase I didn’t make. What should I bởi if I suspect fraudulent activity?

If neither you nor anyone else who has access khổng lồ your device have played one of our games, but you have sầu been billed for a purchase(s) made within our games, it is likely that your Google or Apple account was compromised. If so, immediately tương tác Apple or Google by following the instructions below:

For Apple (iOS) devices: Visit Apple tư vấn and select the "Liên hệ iTunes store support" liên kết, then "Purchases, billing và redemption" & choose the option that fits you best.

For Google (Android) devices: Please send an tin nhắn to lớn parents
mangago.vn or contact us directly through in-game tư vấn by going to lớn Settings > Help & Support and then tap "Liên hệ Us" in the upper right h& corner. In your message please state the name of the game the purchase was made in & add the receipt of the purchase. The transaction ID (looks similar khổng lồ this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have sầu been emailed khổng lồ you by Google after each purchase..

If you’ve sầu already contacted Apple or Google about suspected fraudulent activity & they’ve sầu sent you to lớn us, please contact us at transactions
mangago.vn. Be sure khổng lồ include specific details lượt thích what happened and when, transaction ID receipts, relevant screenshots, etc.

How can I contact mangago.vn?

Like we said, we’re here lớn help! If you have sầu any more questions, there are several ways you can liên hệ us!

CAN I CALL mangago.vn?

We don"t offer support via phone but we are easy lớn reach either directly from within the game or via gmail. Our well trained tư vấn staff is happy khổng lồ answer your questions 24/7 in the following languages: Arabic, Dutch, Chinese (Simplified và Traditional), English, Farđam mê, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Tnhì, Turkish and Vietnamese.

HOW TO CONTACT US DIRECTLY FROM WITHIN THE GAME

Open the gamexuất hiện settings (tap on the gear-wheel icon)Tap on "Help & Support"Tap on "Contact Us" in the upper right corner

OR in case that option is not givenOpen any given FAQScroll down Tap "No" where it says "Was this helpful"Tap "Liên hệ Us"

CONTACT VIA EMAIL

You can skết thúc us an tin nhắn at parents
mangago.vn. In your gmail, be sure khổng lồ include any specific details that might be useful, lượt thích what happened and when, possible transaction ID receipts, relevant screenshots, etc.

WHERE IS mangago.vn LOCATED?

mangago.vn"s Headquarter is in Helsinki, Finlvà. Additionally we have offices in San Francisteo, Tokyo, Shanghai & Seoul.

Safety Checklist

mangago.vn"s games are made khổng lồ be enjoyed. They can be a great way to lớn deức chế & take a break. If you feel as though your child isn"t having much fun with the games, then don"t be afraid to lớn speak khổng lồ them about it. Below is a danh sách of things that are worth discussing with your child.

HAVE A CONVERSATION WITH YOUR CHILD ABOUT GAMING

Talk about your child"s gaming habits. Encourage them to speak to you about anything that upsets them.

FAMILIARIZE YOURSELF WITH THE GAME AND ITS REPORTING OPTIONS

We recommend showing interest & even playing the game with your child at regular intervals. Helpful hint: go through in-game tutorials & game guides together in order to lớn make sure you both understvà how the game works. In particular, you và your child should know how to use the mute và report tool.

CHECK YOUR CHILD"S USERNAME

Make sure your child"s in-game nickname is not their real name. You might also want lớn kiểm tra if their nickname is inappropriate.

CHECK IN-APP. PURCHASE SETTINGS

Get familiar with ways to lớn restrict or turn off in-ứng dụng purchases on your child"s device.

TALK WITH YOUR CHILD ABOUT THE RISKS OF SHARING INFORMATION ONLINE

Carefully discuss the dangers of talking to strangers online. They should develop a healthy skepticism of who they"re talking khổng lồ và about what. Key things they should NOT nói qua include: gender, age, location, ethniđô thị, religion, sexuality, height, hobbies

REPORT / GET HELP

If all things fail and your child runs into in-game problems, report it so we can help.

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Online Slang Guide

A quality new language has emerged online, especially in games. Below are some commonly used terms, in addition lớn what they mean. This might come in handy when having a conversation with your child about gaming.

Word Meaning
Noob, n00b Someone who is new khổng lồ the game, or acts as though they are new to the game
Scrub An unskilled player
Troll People who taunt, tease or bait other players for a reaction
Spamming When someone repeatedly sends messages or requests
BM"ing Short for "Bad Mannering" - usually involves taunting or poor sportsmanship
Doxxing Broadcasting someone"s personal information against their will
SWATing Sending police khổng lồ someone"s trang chủ address
pwnd / pwn3d Synonym for "Owned" - term is used when authoritatively outplaying someone else
Griefer Similar lớn troll, someone who ruins a players battle or undermines their effort in the game, causing grief
Grooming Befriending & establishing an emotional connection with a child khổng lồ lower the child"s inhibitions with the object of sexual abuse
Other Online Slang Guide


Chuyên mục: Game Online